Sales Policy

Effective Date: February 28, 2025

At GOALALI, we are committed to providing a seamless shopping experience, ensuring our customers receive high-quality fashion with reliable service. This Sales Policy outlines the terms and conditions regarding pricing, payments, discounts, shipping, and order fulfillment to help you make informed purchases. By placing an order on GOALALI, you agree to the terms stated below.

1. Pricing & Payment Methods

We strive to offer transparent and competitive pricing for our luxury fashion collections.

  • All product prices are listed in USD and include applicable taxes unless otherwise stated.
  • Prices may be subject to seasonal changes, promotions, or market fluctuations without prior notice.
  • We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure online payment methods.
  • Payments are processed securely using encrypted technology to ensure your financial information remains protected.
  • Orders must be fully paid at checkout before they are processed and shipped. We do not accept cash-on-delivery (COD) payments.

2. Discounts & Promotional Offers

We offer exclusive discounts, seasonal sales, and promotional codes to enhance your shopping experience.

  • Discounts and promotional codes must be applied at checkout and cannot be retroactively applied to previous purchases.
  • Some discounts may have minimum purchase requirements or expiration dates.
  • Promotional offers cannot be combined unless explicitly stated.
  • Gift cards and store credits are non-transferable and non-refundable.

3. Order Processing & Fulfillment

We process orders with efficiency to ensure timely deliveries.

  • Orders are typically processed within 1-3 business days, excluding weekends and holidays.
  • Once an order is placed, you will receive an order confirmation email with details of your purchase.
  • After shipment, a tracking number will be provided to monitor the delivery progress.
  • Orders cannot be modified or canceled after they have been processed for shipping.

4. Shipping & Delivery

We provide fast and secure worldwide shipping with reliable logistics partners.

  • Estimated delivery times vary based on shipping destination and selected shipping method.
  • Shipping fees are calculated at checkout and depend on the shipping location and order weight.
  • Customers are responsible for providing accurate shipping information. GOALALI is not liable for delays or lost packages due to incorrect addresses.
  • In cases of unexpected shipping delays due to customs clearance or unforeseen circumstances, we will keep customers updated on their order status.

5. Return & Exchange Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, please refer to our Refund and Return Policy for detailed information on how to return or exchange your items.

6. Defective, Incorrect, or Missing Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

  • Provide clear photos of the item and packaging to initiate a claim.
  • We will arrange for a replacement, store credit, or refund based on the issue.
  • If an item is missing from your order, we will verify and resolve the issue promptly.

7. Product Availability & Stock Limitations

We strive to keep our inventory updated, but product availability is subject to change.

  • Some limited-edition or exclusive items may sell out quickly.
  • If an item becomes out of stock after your purchase, we will notify you immediately and provide an option for a refund, replacement, or store credit.
  • We do not guarantee restocking of previously sold-out products.

8. Fraud Prevention & Security Measures

To protect our customers and business, we have strict security measures in place.

  • All transactions undergo fraud detection and verification checks.
  • If suspicious activity is detected, we reserve the right to cancel the order or request identity verification.
  • Multiple failed payment attempts may result in temporary account suspension for security reasons.

9. Cancellations & Order Modifications

  • Orders can only be canceled within 12 hours of placement. Once an order is processed, it cannot be changed or canceled.
  • If an order is canceled due to stock unavailability, customers will receive a full refund.

10. Customer Support & Assistance

Our team is dedicated to providing a premium shopping experience. If you have any inquiries about your order, feel free to reach out to us.

📍 Address: 1156 Sundown Lane, Demotte, Indiana, United States
📞 Phone: 512-285-5588
📧 Email: info@goalali.xyz
🌐 Website: https://goalali.xyz/

Thank you for shopping with GOALALI – Where Luxury Meets Perfection.