Shipping Policy

Effective Date: February 28, 2025

At GOALALI, we are committed to delivering a seamless shopping experience with fast, secure, and reliable shipping services worldwide. This Shipping Policy outlines the details regarding processing times, shipping methods, delivery estimates, tracking, international shipping, and customer responsibilities. By placing an order on GOALALI, you agree to the shipping terms outlined below.

1. Order Processing Time

We strive to process and ship your orders as quickly as possible while ensuring product quality and security.

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Processing times exclude weekends and holidays. Orders placed on these days will be processed on the next business day.
  • During peak shopping seasons or promotional sales, processing times may be slightly extended due to high order volumes.
  • If an item is out of stock or requires additional processing time, customers will be notified via email.

2. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options to meet your delivery needs, including standard and expedited services.

  • Standard Shipping: Estimated delivery within 7-14 business days
  • Expedited Shipping: Estimated delivery within 3-7 business days
  • Express Shipping: Estimated delivery within 1-3 business days

Shipping times may vary depending on destination, customs clearance, carrier delays, and local postal services. While we strive to meet estimated delivery times, unexpected delays beyond our control may occur.

3. Shipping Costs & Free Shipping Eligibility

  • Shipping fees are calculated at checkout based on the shipping destination, selected method, and order weight.
  • We occasionally offer free shipping promotions for eligible orders. Details will be displayed on our website when available.
  • Any applicable customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

4. International Shipping

We proudly ship worldwide, bringing GOALALI’s luxury fashion to customers across the globe.

  • International shipping times vary based on destination country, customs processing, and carrier availability.
  • Customers are responsible for complying with local import regulations and paying any customs fees, VAT, or taxes imposed by their country.
  • If an order is held by customs, it is the customer’s responsibility to provide necessary documentation or payment for clearance.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

  • You can track your order directly on the carrier’s website using the provided tracking number.
  • If you experience issues with tracking, please allow 24-48 hours for carrier systems to update.
  • If your tracking status has not changed for an extended period, please contact us for further assistance.

6. Lost, Delayed, or Stolen Packages

At GOALALI, we take every measure to ensure your order arrives safely, but unforeseen circumstances can sometimes cause delivery issues.

  • If your package is marked as delivered but not received, please check with your neighbors or building management before contacting the carrier.
  • If a package is lost in transit, we will work with the carrier to locate it. If the package cannot be found, we may issue a replacement or store credit depending on the situation.
  • GOALALI is not responsible for stolen packages after delivery confirmation. We encourage customers to select a secure delivery address or opt for signature-required delivery.

7. Incorrect Address & Undeliverable Packages

It is the customer’s responsibility to provide accurate shipping information at checkout.

  • If an order is returned due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, the customer is responsible for reshipping costs.
  • If an order is returned to us as undeliverable, we will attempt to contact the customer for further instructions.
  • We do not issue refunds for shipping costs if an order is undeliverable due to incorrect customer information.

8. Shipping Restrictions

While we ship to most locations worldwide, certain destinations may have shipping restrictions due to carrier limitations or local import regulations.

  • We do not ship to PO Boxes or APO/FPO addresses in some regions due to carrier restrictions.
  • Certain countries may have import restrictions on luxury fashion items. Please check your country’s regulations before placing an order.
  • If we cannot ship to your location, we will notify you and issue a full refund for your order.

9. Delivery Issues & Claims

If your order has not arrived within the estimated delivery time:

  • Please check your tracking number for real-time updates.
  • Allow for possible delays due to customs processing or carrier issues.
  • If your package has not arrived within 30 days of shipping, contact us to initiate a claim with the carrier.

10. Return Shipping for Refunds & Exchanges

If you wish to return an item, please refer to our Refund and Return Policy for detailed instructions.

  • Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
  • We recommend using a tracked and insured shipping method to ensure safe return delivery.

11. Changes to This Shipping Policy

We may update this policy periodically to reflect changes in shipping carriers, regulations, or business operations. Any updates will be posted on this page, with the effective date updated accordingly. We encourage customers to review this page for the latest shipping terms.

12. Contact Information

If you have any questions or concerns regarding your shipping and delivery, please contact us:

📍 Address: 1156 Sundown Lane, Demotte, Indiana, United States
📞 Phone: 512-285-5588
📧 Email: info@goalali.xyz
🌐 Website: https://goalali.xyz/

Thank you for choosing GOALALI – Where Luxury Meets Perfection.