Refund and Return Policy

Effective Date: February 28, 2025

At GOALALI, we strive to provide premium quality fashion and an exceptional shopping experience. If you are not completely satisfied with your purchase, our Refund and Return Policy ensures a hassle-free process to make your experience seamless and worry-free. Please read the following guidelines carefully before initiating a return or refund request.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the item must meet the following conditions:

  • The return request must be made within 30 days from the date of purchase.
  • The item must be unused, unworn, unwashed, and in its original condition, with all tags, labels, and packaging intact.
  • The item must be free from stains, perfumes, and any alterations.
  • Certain products such as final sale items, undergarments, and custom-made orders are non-returnable due to hygiene and personalization reasons.

If your item meets these conditions, you may proceed with a return or exchange request.

2. How to Initiate a Return

Follow these simple steps to process your return:

  1. Submit a Request – Contact our support team at info@goalali.xyz with your order number, item details, and reason for return.
  2. Receive Return Instructions – Our team will review your request and provide detailed return instructions, including the return address.
  3. Ship the Item Back – Pack the item securely and send it via a traceable shipping method. We do not cover return shipping costs, except in cases of defective or incorrect items.
  4. Inspection & Approval – Once we receive your return, our team will inspect the item and notify you of the approval or rejection of your refund or exchange request.

3. Refund Policy

  • Approved refunds will be processed within 5-10 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used during the purchase.
  • Shipping fees and taxes (if applicable) are non-refundable, except in cases of damaged or incorrect items.
  • If your refund has not been credited after the stated processing period, please check with your bank or payment provider before contacting us.

4. Exchange Policy

  • If you received an item in the wrong size or color, or if there is a manufacturing defect, you are eligible for an exchange.
  • Exchanges are subject to product availability. If the desired item is unavailable, we will issue a store credit or refund.
  • The exchanged item must meet the same eligibility conditions as outlined in our return policy.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@goalali.xyz with clear photos of the item and packaging. We will arrange for a free replacement or full refund, including return shipping costs.

6. Non-Returnable Items

For health, safety, and customization reasons, the following items are non-returnable and non-refundable:

  • Final sale items or clearance products
  • Undergarments and intimate wear
  • Customized or personalized orders
  • Gift cards and store credits

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank account and verify with your payment provider.
  • Contact your credit card company, as it may take some time for the refund to be officially processed.
  • If you still do not receive your refund, please reach out to us at info@goalali.xyz, and we will assist you promptly.

8. Cancellations

  • Orders can only be canceled within 12 hours of purchase. After this period, the order will be processed and shipped, and standard return policies will apply.
  • If you need to modify an order, please contact our support team as soon as possible.

9. Customer Responsibility

  • Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.
  • We recommend using a tracked and insured shipping method to ensure the safe return of your items.
  • We are not responsible for lost or damaged returns due to carrier issues.

10. Contact Information

If you have any questions or need assistance with a return, refund, or exchange, feel free to reach out to us:

📍 Address: 1156 Sundown Lane, Demotte, Indiana, United States
📞 Phone: 512-285-5588
📧 Email: info@goalali.xyz
🌐 Website: https://goalali.xyz/

Thank you for choosing GOALALI. We appreciate your trust and look forward to serving you with the finest luxury fashion.